Vora Support

How do I delete my account?

You can delete your account and all data directly in the app:

1. Open Vora
2. Tap the Settings icon (top right)
3. Tap Delete Account
4. Type DELETE to confirm

This permanently removes your account, all diary entries, and all data from our servers. This cannot be undone.

How do I sign out?

Open Vora → tap the Settings icon (top right) → tap Sign Out.

Can I access my diary on multiple devices?

Yes. Sign in with the same Apple or Google account on any device and your entries sync automatically.

My recording failed or the transcription seems wrong

Voice transcription depends on audio clarity. For best results:

• Speak clearly in a quiet environment
• Hold the phone within arm's length
• Speak for at least a few seconds

If transcription fails, it's usually a temporary network issue. Try again in a moment. Failed attempts do not count toward your monthly entry limit.

How does the monthly entry limit work?

Free plan: 10 entries per month, 1 minute per recording.
Pro plan: 40 entries per month, 3 minutes per recording.
Max plan: 120 entries per month, 3 minutes per recording.

Your entry count resets on the 1st of each month.

How does Vora handle my voice recordings?

Voice recordings are sent to OpenAI Whisper for transcription and immediately deleted afterward. We never store audio files. Only the transcribed text is saved.

How do I cancel my subscription?

Subscriptions are managed entirely by Apple or Google, not by us. We cannot cancel, modify, or refund subscriptions on your behalf.

iPhone/iPad:

1. Open Settings on your device
2. Tap your name at the top → Subscriptions
3. Find Vora and tap Cancel Subscription

Android:

1. Open the Google Play Store app
2. Tap your profile icon → Payments & subscriptions → Subscriptions
3. Find Vora and tap Cancel subscription

You'll keep Pro access until the end of your current billing period.

How do I request a refund?

All payments are processed by Apple or Google. We do not have access to your payment information and cannot process refunds.

Apple: Visit reportaproblem.apple.com and select the purchase.

Google: Visit Google Play Subscriptions or request a refund through the Google Play Help Center.

I was charged but don't have Pro access

Try these steps:

1. Open Vora → Settings → tap Restore Purchases
2. Make sure you're signed in with the same Apple ID or Google account used for the purchase
3. Close and reopen the app

If it still doesn't work, wait a few minutes and try restoring again. Purchase verification can sometimes take a moment.

I deleted my account but I'm still being charged

Deleting your Vora account does not automatically cancel your subscription. You must cancel separately through Apple or Google (see "How do I cancel my subscription?" above).

The app is crashing or not loading

1. Make sure you have the latest version of Vora installed
2. Close the app completely (swipe it away) and reopen it
3. Restart your device
4. Uninstall and reinstall Vora (your data is saved in the cloud)

My entries aren't syncing

Syncing requires an internet connection. Make sure you're connected to Wi-Fi or cellular data, then pull down on the home screen to refresh. If entries are missing, make sure you're signed in with the same account on all devices.

Can you add [feature]?

We appreciate your interest! We're a small team and prioritize features based on what benefits the most users. While we read all feedback, we are unable to respond to individual feature requests or provide timelines for upcoming features. Thank you for understanding.